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• The Lululemon customer who received 19 extra running hats in the mail and was told to keep them all; • The shopper who ordered one iPod Touch from Walmart and … I know that you should either: i. reship the correct item if the customer is okay with that or ii. Realize that they are now out of pocket for the cost of the item as well as the cost of shipping. ULPT Request: Returning items to Walmart Due to a shipping mistake on Amazon’s part, I wound up with 3x CLS1110 Walkie-talkies (they actually told me to keep them!) Pretty bizarre, I just happened to be checking my checking account due to a payroll snafu at work, and notice a random $80 charge for Walmart.com from about an hour before this morning (4/30/19). I would like to make it clear that I did not order these goods, and they are unsolicited. If the customer placed an order but received the wrong item, consider offering an incentive such as a discount or free shipping on the next order. Two weeks later FedEx delivers the package. To further complicate this, it's a birthday gift for my mom in another state, so she had no idea it was the wrong item when UPS dropped it off. Although customers don't have to return an unordered item, if he agrees to return it, you must pay shipping and any other costs the consumer has incurred. They say my package has been lost and would I like a refund. This egregiously abhorrent policy inflicted on its sellers by Walmart is just wrong and needs to really be addressed and talked about in my view. My Items. It was supposed to arrive by a certain date via FedEx. bestbuystore.jpg (Plain Dealer file photo) Q: You may already be aware of this, but there is a new (to me) scam going around. I ordered an Instant Pot Duo SV 6qt Multi-Use Pressure Cooker (Item #2226685). Someone had sufficient information to buy a … Of course, I said yes. As I've been sitting in front of the PC working all morning I obviously didn't order an accessory kit for a food processor I never heard of. A week had passed after the scheduled arrival date and my package had not arrived. Should I just try to find it locally and ship it myself? Enter Location. Costco shipped the wrong item. Error: Please enter a valid ZIP code or city and state ... You will receive an email shortly at: Here at Walmart.com, we are committed to protecting your privacy. This ludicrous position taken by Walmart sinks so low in seller abuse that even Ebay, Amazon & Paypal (or the CC companies) wouldn't steal its seller funds with such a laughable reason. sucks because there goes my profit because I don't get free shipping from Walmart but I want to make sure this customer gets taken care of correctly. “On (date when the package was received), I received from you: (description of item or items received). I next contacted Walmart via online chat. Your email address will never be sold or distributed to a third party for any reason. Enter Zip Code or city, state. Yesterday my mom received was an 18 Pack of … I was going to buy a Walmart gift card and just drop ship the order but I figure they will receive the item with Walmart branding all over it. They’ve provided you with a refund despite an item being shipped, demonstrating that they care about customer service and satisfaction. Say you accidentally mail the wrong item to a customer that is $20-$30. I ordered some edging for my garden bed online at Walmart.com. At $160 I’d like to return them as “a gift” but obvs Amazon isn’t going to bite on that. Item or items received ), i received from you: ( description of item or items received,... Is okay with that or ii and my package has been lost and would i like a despite! Or ii any reason supposed to arrive by a certain date via FedEx of shipping some! 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