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The funds are on hold until the items are received - they have been received, but there's no way for my buyer to confirm this so my funds can be released. If PayPal is used for payment, the item(s) may be returned to our Marks/L’Equipeur retail store locations to receive a refund. How does PayPal work? However, when I clicked the 'view paypal transaction' button and entered my paypal log in details, there was a large red box at the top of the page asking me to confirm the items had been received and found to be of an acceptable standard. For all transactions made on or after April 13th, 2020, Seller Protection will be extended to intangible items such as travel, ticketing, services and digital goods. 4. PayPal Seller Protection covers you in the event of claims, chargebacks, or reversals that are a result of unauthorized purchases or items your buyer didn’t receive. How PayPal WorksSee how PayPal simplifies your life; PayPal AppPay in person, send money, and track activity; Buy and ShopA fast and secure way to buy online and in person; Send and Request MoneyTransfer to friends or get paid back; PayPal Credit and CardsOur credit, debit, prepaid cards, and PayPal Credit; Start SellingGet paid by customers and clients If you uploaded shipment tracking info to the payment, once PayPal can confirm delivery through tracking, it will release the funds based on that. We recommend you add online tracking to confirm delivery, as it is one of the requirements to be eligible for Seller Protection. Press question mark to learn the rest of the keyboard shortcuts. Clearly defining your return policy upfront to avoid problems later. How can a buyer confirm receipt of goods? ... 95% books. Tracking would show receipt. Communicate and work with your customers. There is no way for you to mark an item as "Delivered". How to mark item as received on paypal How to mark item as received on paypal PayPal is used to securely send payments over the internet. PayPal Seller Protection safeguards merchants against losing money to chargebacks and reversals related to “Unauthorized Transaction” or “Item Not Received” claims. Tell the seller that paypal typically releases a seller's funds within 3 days of tracking showing delivery, within 7 days of the item being marked "Shipped", or within 21 days if neither of the first two were used. Packing items carefully with appropriate, quality packing material, so customers receive the items in good condition. PayPal returns at our Marks/L’Equipeur store locations will credit a debit or credit card. If you used a shipping company that offers online tracking, you can add shipment tracking information to the payment on your PayPal account. Screenshots would be amazing. 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